Warsaw strives to make our venue and live experiences inclusive and accessible for everyone. All venue bathrooms, bars, concession and merchandise stands are accessible.
For more questions, or information not mentioned below, don't hesitate to get in touch with us at info@warsawconcerts.com or +1 (929) 441-3114 on Mondays - Fridays 10am-2pm or later on show days.
Arrival & Accessible entrances: Warsaw’s accessible entrance is located on the side of the building on Leonard Street. The main entrance has stairs, so please speak with a security guard upon arrival who will escort you through the side entrance & up the elevator into our accessible section on the upstairs balcony.
Restrooms: Warsaw has accessible restrooms throughout the venue in the main concert hall, in the adjacent bar area, and on the upstairs balcony. Note that these bathrooms are single user and first come, first served.
Ticketing: Warsaw is a General Admission venue. All tickets must be purchased online or in person at the box office (open 2 hours before doors on show days) depending on availability. Accessible tickets cannot be purchased in advance - please just notify a staff member upon arrival if you require assistance or any special accommodations.
Accessible Parking: Warsaw does not operate our own parking lot, but we have partnered with ParkWhiz to offer the best rates & parking options to book an accessible space in advance near the venue. Click HERE to book parking. Street parking is also available on a first come, first serve basis.
Medication needs: If you need to enter Warsaw with prescribed medication, we require that all medication be in its original container with a name that is verifiable with a photo ID. Please only bring what is required for the duration of the event. We cannot store any type of medication. Over-the-counter medication must be in its original packaging.
Dietary needs: Warsaw takes pride in offering a variety of choices for guests with special dietary needs. You may request to speak with a member of our Food & Beverage team with specific questions or concerns. While we will make reasonable efforts to accommodate dietary requests, we cannot guarantee that they will be able to meet all requests.
Service Animals: At Warsaw, we have specific guidelines to ensure all guests, and their service animals are supported throughout their visit.
Service animals are defined by the ADA (Americans with Disabilities Act) as dogs or miniature horses that are trained to do work to perform tasks related to people with disabilities. The work or task the service animal is trained to do must directly relate to the person's disability. Service animals must be housebroken. Service animals are required to behave and not repeatedly bark, growl, jump up on or lunge at other guests or employees. Corrective action must be taken if the service animal is not behaving appropriately.
Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals under the Americans with Disabilities Act (ADA). Comfort animals, emotional support animals, and therapy dogs are not listed as service animals under Title III of the ADA. This also applies to the other species of animals wild or domestic, trained, or untrained. The ADA requires the service animal to be under the control of the handler. This may include using a harness, leash, or other tether. Our venue employees are not required to provide for, the care, or supervision of a service animal, including cleaning up after it. Service Animals must remain on the floor and are not allowed on dining chairs or tables in our food and beverage locations. Live Nation and our operating partners have the right to deny access to a dog that disrupts our operations.
Please contact a member of the guest services team if your service animal needs access to a relief area. You will need to exit the venue and re-enter with the assistance of a member of the guest service team.
Sign Language Interpretation: Warsaw offers sign language interpretation upon request only. Requests for interpreters must be received at least two weeks before the event date. Please make your request by email to info@warsawconcerts.com and include how many in your party need interpretation. Interpretation requests are subject to the availability of an interpreter.
Mobility Storage: Limited storage is available for wheelchairs, canes, walkers, and other mobility devices. If you need access to your device during the show, please contact a member of the guest services team. There is limited electrical connectivity in the venue, please contact us prior to your visit for more information.